Student Support

Mainland provides all learners with appropriate and timely guidance and support during training.

Support from Mainland staff is available at all times, but where this is inadequate or inappropriate, students are given access to information, contacts, facilities and time to make necessary contact.

Access to learner support is advised upon inquiry or enrolment.

Learners with specific needs are catered where possible however basic reading/writing skills are a prerequisite for most programmes.

On the first day of each programme the Tutor explains the company’s support and guidance policies and procedures to learners, and refers them to the relevant section of their enrolment material.

Staff will endeavour to identify learner issues at the earliest opportunity. Learners with specific needs are provided with appropriate support.

Information will be readily available of support services relating to learner concerns.

Further Help:

• Mental Health Foundation of New Zealand - Information and advice to support you during difficult times.
  mentalhealth.org.nz
• Lifeline Aotearoa - confidential support from health professionals and trainer volunteers.
  0800 534 435
  www.lifeline.org.nz
• Victim Support - support services for people affected by crime, trauma and suicide.
  0800 842 846
  www.victimsupport.org.nz
• Money Talks - Free budgeting and debt services and help.
  0800 345 123
  www.moneytalks.co.nz
• Ministry of Social Development (WINZ) - If you’re in need of financial assistance or need help with urgent costs.
  0800 559 009
  www.msd.govt.nz
• Social Service Directory - visit the Health Point social services directory to search services in your area.
  www.healthpoint.co.nz/community-health-and-social-services