Student Welfare

  1. Home
  2. Student Welfare

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

What is the Code?

The Code sets out the requirements that providers must meet for the wellbeing and safety of their tertiary and international learners.
Under the Code, your tertiary education provider must help you to be:

  • Safe (physically and mentally)
  • Respected and accepted for who you are
  • Supported in your learning and wellbeing
  • Connected with your social and cultural networks and
  • Able to have a say in decisions about student services.


Who is the Code for?

The Code covers all learners enrolled at Te Pūkenga, Wānanga, Universities and Private Training Establishments (PTEs) including learners studying online, offshore, and/or in workplace-based settings.

The New Zealand Qualifications Authority (NZQA) is the administrator of the Code on behalf of the New Zealand Government. NZQA monitors and supports providers to meet the Code.


How do I get a copy of the Code?

You can download the full version of the Code in Te reo Māori and English:
Ngā Tikanga Mahi Mātauranga (Te Manaaki i Ngā Ākonga Mātauranga Matua me Ērā o Tāwāhi) 2021 [PDF, 1 MB]
The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 [PDF, 1009 KB]

Any questions?
If you have any questions about the Code contact the Code team:
[email protected]


What you can expect of your education provider

Your education provider must:

  • enable you to make informed choices about your education
  • support you to prepare and adjust to your studies
  • provide a safe, supportive, and accessible environment for study
  • ensure you can raise your concerns when you need to
  • connect you quickly to appropriate support services
  • have plans for helping you in an emergency – whether on campus or your student accommodation.

To find out more, see our Know the Code – videos:
Know the Code videos


Who is it for?

Under the Code, tertiary education providers and school signatories must complete self-reviews and provide annual self-review attestations to NZQA.

Self review

Mainland Driving School has evaluated its performance by:

  • gathering data about its learner wellbeing and safety practices, for example, its processes, learner support, and input from diverse learners or other stakeholders
  • reflecting on the data to identify gaps, strengths, weaknesses, and opportunities
  • coming to conclusions about how effective it is
  • using the reflections to make ongoing improvements to pastoral care of learners.

Read our report here: 2023 Annual Code Review Report

Looking to Book a Course?